frequently asked questionS

This depends on the types of items you’re looking to capture. 

The SMA scanner range includes: 

• Manual and robotic scanners to capture all sizes of books up to A0+, and
• Flatbed scanners for scanning maps, posters, works of art, textiles, timbers, stone, metals and any flat items you can imagine… up to triple A0+ in size.

MES are able to provide expert advice and real-world information relevant to your needs.

Contact us today for a friendly and informative discussion about your unique situation. 

All equipment comes with a full manufacturer-backed warranty ranging from 12 months to 3 years depending on the equipment. 

Extended warranty options, backed by the manufacturer, are also available for most equipment.

Most equipment has numerous customisation options available to ensure it suits your specific needs. 

These can include options to improve ergonomics such as height adjustments, additional functions to cater for specialised services and upgraded capacities to handle extra large or heavier objects.

Contact us to get detailed information about the equipment you’re looking at.

Yes, we have decades of experience supplying and supporting the Micrographics and Digitisation industries. We have successfully provided expert advice to all categories of clients including federal, state and local governments, private sector businesses large and small, and institutions to mention a few. 

This experience and expert knowledge of the equipment we supply means we can help advise you on the right equipment for your specific needs.

Contact us to get advice customised to your circumstances.

The type of equipment a business offering services in the Micrographics industry might need will depend on the types of services or products you’re offering.

If you want to produce Microfilm and/or Microfiche to securely archive critical information and data for the long-term future, you would require an archive writer and film processor.   

Many people think of Microfilm as old and obsolete technology however, you may be surprised to know Microfilm remains the only secure, extremely space efficient, incorruptible/unhackable and easy to access (needing only a light source and a lens) data storage medium with a lifespan of up to 500 years.

Where you are looking to access and scan existing microfilm, you would be looking for a micrographic scanner suited to the type of film you need to access. This might include 16mm or 35mm roll films, microfiche, aperture cards or micro-opaque cards.

Micrographic scanners come in many shapes, sizes and capabilities and further information can be found here:

www.mekel.com.au

www.microeng.com.au 

Delivery times can vary significantly as most of the equipment we supply is highly specialised, manufactured to order and imported.

Delivery times can range from 2 to 12 weeks.

MES are committed to building a long term relationship with our clients, starting with ensuring you are kept fully informed of the progress of your order right through to delivery and beyond.

Yes. MES offers installation, configuration and operator training services with all equipment supplied by MES. This can be delivered on-site or remotely according to our clients’ needs. 

Yes. All equipment supplied by MES comes with the software needed to operate it.

In addition to the included software, many of the machines also have optional add-ons available that can enhance the functionality or cater for specialised needs.  

MES can provide detailed information on the price of the equipment you’re interested in including the equipment itself, freight costs, extended warranties, optional customisations and ongoing support. Let us know your needs and we can advise on the right equipment and options you require and tell you exactly what it will cost.

MES are able to offer bulk purchase discounts on some equipment orders. As all equipment orders are customised to our clients requirements, contact us to discuss your equipment needs and we can provide details on whether your order will be eligible.

Long-term support contracts are available (up to 3 years in advance) and do provide a financial incentive along with the security and benefits that come with a proactive approach to equipment maintenance. 

Consumables and spare parts are generally shipped via Express Post.

Domestic shipping of smaller equipment and items is handled via courier service. 

Larger equipment is handled via freight carriers. 

International transport is only via air freight.

All shipments are fully insured and we consult directly with our clients to arrange preferred delivery dates, locations and unloading logistics in the case of larger equipment shipments. 

As all equipment is custom ordered, MES do not offer returns or refunds. 

We do however take the time to work with you through the evaluation and order process to ensure the equipment ordered is the right fit for your needs.

As we are a full service supplier (meaning we are here to support you throughout the life of your equipment), where equipment is found to be faulty, under the terms of the manufacturer warranty, we will ensure that the fault is rectified.  

MES has been providing technical support to equipment users for over 50 years.

We are expertly trained and backed by the equipment manufacturers to be able to provide the highest level of technical expertise.

Support services are able to be carried out online (phone and email), remotely (via video conference and remote connection), via back-to-base servicing (for smaller equipment items) and onsite as required. 

MES technical support staff are expertly trained and backed by the equipment manufacturers in order to provide the highest level of technical expertise.

Maintenance and servicing of equipment is carried out in accordance with the manufacturers recommendations and frequency is generally determined by the amount of use the equipment gets.

Depending on the equipment, this can be undertaken via remote support, back-to-base servicing or at your site. 

All equipment comes with the required software and licence(s) to operate it.

Most equipment brands we supply provide software updates for free as they become available. 

In some cases, upgrades are chargeable. 

Contact us to confirm if the equipment you’re interested in includes all updates and upgrades. 

Yes, MES have decades of experience supplying and supporting the Micrographics and Digitisation industries. 

We are proud to have successfully supplied and installed equipment to all categories of clients including federal, state and local governments, large and small private sector businesses and numerous institutions to mention a few. 

We will be very pleased to provide references and/or case studies to assist you in your evaluation of both us and our equipment.